8x8, Inc. Virtual Contact Center 8.1 Documentation

The documents in this page contain updated information for the 8.1 release.

Please note these are preliminary versions and are likely to evolve.

New Features

8.1 Release Notes HTML | PDF Download
Listing of new features and functionality in release 8.1

Admin and User Guides

Configuration Manager Guide Download
A reference guide for administrators to set up the Virtual Contact Center

Agent Guide Download
A reference guide for agents to use Agent Console

Supervisor Guide Download
A quick reference for agents to get started

Direct Agent Routing ┬ľUse Cases Download
A reference guide for administrators to compose IVR scripts

Chat Design Overview Guide
A reference guide for administrators to design embedded chat

Multi-Chat Guide
A reference guide for agents and supervisors to use multi-chat

Configuring Single Sign-On with Salesforce Download | HTML
A configuration guide for Salesforce administrators to set up Single Sign-On integration with Virtual Contact Center