The documents in this page contain updated information for the 8.1 release.
Please note these are preliminary versions and are likely to evolve.
8.1 Release Notes HTML | PDF
Listing of new features and functionality in release 8.1
Configuration Manager Guide
A reference guide for administrators to set up the Virtual Contact Center
A reference guide for agents to use Agent Console
A quick reference for agents to get started
Direct Agent Routing Use Cases
A reference guide for administrators to compose IVR scripts
Chat Design Overview Guide
A reference guide for administrators to design embedded chat
A reference guide for agents and supervisors to use multi-chat
Configuring Single Sign-On with Salesforce | HTML
A configuration guide for Salesforce administrators to set up Single Sign-On integration with Virtual Contact Center