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Summary of Transaction Codes, Properties Tab

Table 68 summarizes the options available in the Transaction Codes page, Properties tab. 

Table 68: Summary of Transaction Codes page, Properties tab options

Field Name Description
Active Check the box to put this code list into service.

Name (Required)

Enter a name for the transaction code list.

Description

Enter a description for the transaction code list.

Category

Refers to a category of lists such as Sales, Marketing, or Support. Within a single category, you can group multiple transaction code lists. You can create a new category or add a list to an existing category.

  • Choose Edit Categories to create a new transaction code category
    —or—
  • Choose an existing transaction code category
Secondary Languages Select the languages to translate the codes to.

Sort Order

Refers to the order in which the codes within the list should be sorted when presented to an agent.

  • Choose Manual to enable you to list transaction codes in a specific order.
  • Choose Automatic to have the Virtual Contact Center sort transaction codes in alphabetical order

Required

Select to require the agent to select a transaction code from this transaction code list for all phone calls.

Multiple-choice

Select this option to allow an agent to select multiple codes from transaction code list.

Assignment Type

Select an Agent Group or Queue to assign the list to. This option enables the members of the group or queue to access the list during phone calls.

Primary Language (Required)

Select a language in which the codes are written primarily. This information is required to create a list.

Note: After saving the list, you cannot change the Primary Language setting.

For more information about using the Primary Language list, see Defining Properties of Transaction Code Lists , on page 1.

Admin Notes

Type information that enables administrators to understand the purpose of this transaction code list.

 

See Also

 


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