Assigning Transaction Codes

Based on your prior choice of assignment type in the Properties tab, you can assign the code list to agent groups or queues. You have two choices of Assignment types.

 

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Assigning Queues to use Transaction Code with the Assignments Tab

Use the Transaction Codes page, Assignments tab to assign Agent Groups or Queues to the transaction code.

To display the Assignments page, in the Configuration menu click Transaction Codes then click the Assignments tab.

Figure 143: Transaction Codes page, Assignments tab

If the Assignments tab is disabled, perform the procedure in Defining Properties of Transaction Code Lists , on page 1.

 


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