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Summary of Support Center Direct URL Tab Options

The Support Center Direct URL tab allows you to generate URLs used to access specific Support Center pages.

Use the URLs to enable your customers to access specific Support Center features.

Table 56 summarizes the URLs available in the Support Center page, Direct URL tab. 

Table 56: Summary of Support Center page, Direct URL tab options

Support Center, Direct URL Category URL Destination Parameters

Main Menu

Top-level Menu of the Support Center

  • Email Title—Overrides the default title of the email page of the Support Center.
  • Custom Email—Overrides the default email address to which the email notification should be sent.
  • Language—Choose the language to display the page in.

Collaborate Menu

Collaborate session login page

  • Back URL— is used for navigating away from the page.
  • Language—Choose the language to display the page in.

Email Menu

Email Support Request form

  • Back URL

  • Email Title
  • Custom Email
  • Language
Chat URL Chat URL
  • Back URL
  • Language

Chat Channels

List of available chat channels

  • Back URL
  • Language

Chat Queue

List of available chat queues

  • Back URL
  • Language
Stylised Chat Direct access to the stylized chat interaction window
  • Survey Template: Specify the URL for a chat survey template.
  • Language

My Account login page

Support Center Account Login dialog box

  • Back URL
  • Language

My Account as a user logged in

For users already logged in to the Support Center, direct link to My Account page

  • Back URL
  • Language

Submit a new case

For users already logged in to the Support Center, direct link to the Submit Support Request page

  • Back URL
  • Language

my profile as a user logged in

For users already logged in to the Support Center, direct link to the My Profile page

  • Back URL
  • Language
FAQ URL Top level menu for Frequently Asked Questions Language

FAQ Category

A selected category of Frequently Asked Questions

Language

FAQ Question

A specific question within a selected category of FAQs

Language

 

See Also

 


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