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Configuring Support Center Assignment

Use the Support Center Assignment to assign a Chat Channel which serves to direct chat requests from customers to agents..

To configure the Assignment Tab:

  1. In the Configuration menu click Support Center.
  2. Click Edit or double-click an existing support center from the list to view or modify.

    Figure 116: Support Center page, Assignment tab

  1. Click Assignment tab.
  2. Choose an available Chat Channel from the list and select Assigned check box.

    You can assign more than one chat channel to a support center.

  3. Click Save.

 

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