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Summary of Status Codes, Properties Tab

summarizes the options available in the Status Codes page, Properties tab. 

Table 65: Summary of Status Codes page, Properties tab

Field Name Description

Active

Check the box to put this code list into service.

Name (Required)

Enter a name for the new status code list.

Description

Enter a brief description of the purpose of the code list.

Category

 

A category distinguishes multiple code lists and attributes a code list to a specific group. For example, you can create categories for Sales, Support, Services etc. You can then attribute/assign each code list to a particular category.

In the Category list:

  • Choose Edit Categories to create a new status code category.

    —or—

  • Choose an existing status code category.

Sort Order

 

Select the order in which the codes should appear in the Agent Console:

  • Manual—Allows organizing the order of the codes manually.
  • Automatic—Organizes the codes alphabetically.

Admin Notes

Type information that enables administrators to understand the purpose of this code list.

Primary Language (Required)

 

Select a language in which the codes are written primarily. This information is required to create a list.

Note: After saving the code list, you cannot change the Primary Language setting.

Secondary Language

Select the languages to translate the codes to. This option allows you to set up codes in languages other than English.

 


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