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Summary of Status Codes, Codes Tab

Table 66 summarizes the options available in the Status Codes page, Codes tab. 

Table 66: Summary of Activate Agents page, Codes tab options

Activate Agents, Codes tab option Description

Active

Select Active to activate the specific status codes.

Menu Text

Type the string that Agent Console displays when displaying the code.

Report Text

Type the string that Agent Console displays when listing the code in a report.

Short Code

Type the string that Agent Console uses when displaying the code's short identifier.

Status Action categories

Choose an optional primary category for the code:

  • Take Break
  • Work Offline
  • Log Out
  • Reject Phone
  • Reject Chat
  • Reject Email

Used

If an Agent has applied a code in his or her Agent Console, then the Configuration Manager adds a checkmark to that code and its parent list.

After a code has been used, the code and its code list cannot be deleted.

 

See Also

 


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