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Role Based Management

Role Based Management in Virtual Contact Center allows you to create roles, define privileges or permissions to manage varying scope of tenant configuration, add and assign administrators to these roles.

Role Based Management allows a tenant to distribute the configuration management functionality among multiple roles. For example, you can define a Campaign Manager role with exclusive permissions to create, edit, delete, and control campaigns and restrict access to any other functionality in the Configuration Manager. To create this role, you have to grant permissions to the Campaigns object only.

Super User Role vs. Custom Role

Every Virtual Contact Center tenant has a predefined Super User role that has unrestricted administrative rights to configure and manage all objects in the Configuration Manager. The Primary Administrator previously referred to as the Tenant Login automatically assumes the Super User role. You cannot edit or revoke permissions of the Super User role, but assign multiple administrators to the role. Any administrator in the Super User role inherits configuration rights to all administrative areas. When they log into the Configuration Manager, they have access to all the functionality allotted to the tenant.

Figure 19: Primary Administrator's view of Configuration Manager

Any administrator with permissions to the Security tab is capable of creating roles and administrators. You can create a Custom Role with custom privileges and assign administrators. A custom role is any role defined by an administrator, while the Super User role is system defined. An Administrator assigned to a custom role may be referred to as a Role Based Administrator. Based on the permissions, a Role Based Administrator may have full or partial configuration rights. When a Role Based Administrator logs into the Configuration Manager, they have access to areas granted for the role only.

For example, a Campaign Manager who is granted Campaigns privileges sees this navigation bar in the Configuration Manager.

Figure 20: Role Based Administrator's view of Configuration Manager

Features

Role Based Management offers the following features:

 

See Also

 


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