You are here: Creating and Configuring Queues > Configuring Chat Queues

Configuring Chat Queues

Virtual Contact Center supports chat media allowing agents to process chat interactions with its customers in a timed manner similar to processing phone calls. Chat interactions directed to your contact center enter a chat queue. The queue in turn offers these interactions to its members based on their skill set and availability.

Configuring a Internal CRM Chat queue consists of the following tasks:

See Also

 


Send us your Feedback