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Configuring Outbound Setup

For campaigns to function successfully, they need to connect to the Virtual Contact Center CRM, or external Salesforce CRM, extract data from a specific CRM object, and generate a target call list. Outbound setup enables you to define the following global properties for campaigns :

  1. Specify the target CRM information
  2. Define CRM objects and CRM fields relevant to campaigns
  3. Upload pre-recorded messages to be accessed by campaigns
  4. Map transaction codes to disposition actions

 

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