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Example of a Screen Pop

The following example illustrates the use of the Screen Pop tab.

Figure 134 illustrates a Screen Pop specification.

Figure 134: Integration, Screen Pop tab, example trigger

In Figure 134:

Example 2 shows a PHP script invoked by the screen pop configuration illustrated in .

Example 2: Example PHP script invoked by an Virtual Contact Center Screen Pop


/* scriptPop.php – This script should return a web page depending on the phone number dialed */


if (is_null($channel)) {

  printf(“No channel data was given”);


else {

  switch ($channel) {

  case ‘18005551212’:








The script evaluates the call's ANI.


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