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Summary of Summary Tab Options

summarizes the options available in the Home Page, Summary Tab. 

Summary tab option Description

Incoming Channels

For each type of Channel, summarizes the number of Channel definitions of that type.

For more information about Channels, see Configuring Voice, Email, and Chat Channels , on page 1.

Inbound Queues

Summarizes the number of Inbound Queue definitions of that type.

For more information about Queues, see Creating and Configuring Queues, on page 1.

Outbound Queues

Summarizes the number of Outbound Queue definitions of that type.

For more information about Queues, see Creating and Configuring Queues, on page 1.

Agent Groups

For each Group definition, summarizes the number of Agents assigned to that group.

For more information about Groups, see Creating Agent Functional Groups, on page 1.

For more information about Agents, see Configuring an Agent Account , on page 1.

 


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