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Specifying Business Hours and Schedules

The Schedules tab allows you to define schedules for your contact center staff. Use the Schedules tab to define business hours, holidays, and special events followed by your departments. For example, if your sales and support teams have different hours of operation, then use the Schedules tabs to create separate schedules for each team.

To display the Schedules summary page:

  1. In the Configuration menu click Home | Schedules tab to display a list of tenant schedules.
  2. In the list of schedules:

If you clicked Add or Edit, the Configuration Manager displays the selected schedule's details page.

Figure 8: Schedule details page


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