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Verifying Audio Files Deployment

You must verify the deployment of an uploaded audio file before referencing the file in an IVRInteractive Voice Response is a technology that automates interactions with phone callers. script.

Before you can place your Virtual Contact Center into production, you must use the Home Page, Audio Files tab to replace the placeholder Virtual Contact Center audio files with your own production-quality audio files.

Any time you upload an audio file to the Configuration Manager, you must verify that the embedded audio player can play the file. Playing an uploaded audio file verifies the Virtual Contact Center has finished deploying the uploaded file to your contact center tenant. Audio files must be deployed before they can be referenced in an IVR script.

For information about IVR scripting, see Creating an Interactive Voice Response Script , on page 1.

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