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Summary of Audio Files Options

This topic contains the following sections:

Summary of Audio Files Options

Table 4summarizes the options available in the Home page, Audio Files tab.

Table 4: Summary of Home page, Audio Files tab, Audio Files options

Audio Files option Description

User tab

Lists the customized audio files uploaded by your Virtual Contact Center administrator into this tenant.

When you initially configure a tenant instance, the User tab does not contain any audio files.

When you use the Audio Files tab to upload your company's customized audio files into the Configuration Manager, the Configuration Manager stores the uploaded files in the User tab area.

Pre-recorded tab

Lists the set of default placeholder audio files available for the tenant.

By default, a new tenant includes a set of placeholder audio files. These files provide examples of Voice Channel greetings and messages used in a variety of contact center contexts.

When you use the Audio Files tab to upload the customized audio files required by your contact center, you will then replace supplant a Pre-recorded audio file assignment so that it uses your customized audio file

Summary of Voice Files Description Options

Table 5summarizes the options available in the Home page, Audio Files tab.

Table 5: Summary of Home page, Audio Files tab, Voice files description panel options

Voice files description option Description

Name

For a customized audio file listed in the User tab, in the Name text entry area type a descriptive name for the contents of the audio file.

For information about the User tab, see Table 4

Description

For a customized audio file listed in the User tab, in the Description text entry area type a description for the audio file.

Upload New

To upload a customized audio file into your tenant, in Upload New click Browse, then select an 8 KHz, 16-bit, monaural WAV file.

After you upload an audio file, in the Audio Tab (), you must verify that the Virtual Contact Center can play the audio file before referencing the file in an IVR script. For information about playing uploaded IVR files, see Verifying Audio Files Deployment, on page 1.

The Configuration Manager does not upload the file until you click Save.

Save

To upload the audio file specified in Upload New, click Save.

The Configuration Manager only enables Save when working with audio files listed in the User tab.

Delete

To delete a customized audio file, in the User tab select a customized audio file then click Delete.

The Configuration Manager only enables Save when working with audio files listed in the User tab.

Type, File Name, Uploaded on, Size information list

To view details about a customized audio file, in the User tab select a customized audio file.

The Configuration Manager displays the file's details.

See Also

 


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