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Summary of Group Tab Options

Table 11 summarizes the options available in the Group page, Group tab. 

Table 11: Summary of Group page, Group tab options

Group details page option Description

Group Name

Type a descriptive name for the group.

For example, if you plan to use your Virtual Contact Center to handle both sales and support interactions, in the Configuration Manager create both Sales and Support groups.

Members of one group are not able to view members of any other group.

Comment

Type a description of the group's purpose of specialty.

 

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