You are here: Creating a Campaign > Controlling a Campaign

Controlling a Campaign

After creating a campaign, you can manually start or schedule the campaign. If you defined scheduling attributes in the campaign properties, the campaign executes as scheduled. If not, you should start the campaign manually. As an administrator or a privileged supervisor, you can start, pause, purge, or stop a running campaign at any time.You can execute a new campaign either by manually starting it or scheduling it.

Note: Campaigns are controlled by administrators and privileged supervisors only. An administrator controls the campaigns from the Configuration Manager, while a supervisor controls campaigns from the Campaign Management tab in the Agent Console.

To initiate a campaign manually:

  1. Click Campaigns in the configuration menu.

    Figure 129: Campaigns page

  2. Select a new campaign and click Control > Start Now to manually start the campaign.

    Figure 130: Manually Starting a Campaign

Note: The status changes from New to Manually Started. For more information on campaign status, see Understanding Campaign Status, on page 1.

To run a scheduled campaign:

  1. Click Campaigns.
  2. Select a campaign and click Control > Schedule to initiate a campaign on schedule.

Note: For a campaign to run on schedule, you must have specified a schedule in the Campaign Properties tab. For information on scheduling a campaign see Defining Properties for a New Campaign, on page 1

Pausing a Campaign

Pausing a campaign stops the campaign temporarily retaining calls in the queue. Calls in the queue continue to be offered to agents until completed. You can resume, or abort a paused campaign.

To pause a campaign:

  1. Select a campaign, and click Control > Pause to pause the campaign.

  2. Click Control > Resume to resume the paused campaign.

Purging a Campaign

Purging a paused campaign aborts the campaign by flushing all calls in the queue. You can resume a purged campaign. Resuming feeds calls back to the queue.

To purge a campaign:

  1. Select a campaign, and click Control > Purge to pause the campaign.

  2. Click Control > Resume to resume the paused campaign.

Based on how a campaign is controlled, the campaign status changes accordingly. For details, check out Understanding Campaign Status.

 

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