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Configuring Phone Channels

Phone Channels in the Virtual Contact Center define phone numbers that your customers use to call your contact center.

Phone channels can only be added or removed from your Virtual Contact Center tenant by a Virtual Contact Center representative. The representative coordinates the acquisition and routing of the phone number to the 8x8 platform that hosts your tenant.

Configuring a phone channel involves:

  1. Defining properties for a provisioned phone channel
  2. Creating an IVR script to guide the users through the phone channel
  3. Assigning the IVR Script to the channel

 

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