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Configuring Email Channels

An email channel in the Virtual Contact Center defines an email address that your customers use to send email requests to the contact center. For example: [email protected]

When you configure an Email Channel, you specify the POP3 or IMAP email server from which the Virtual Contact Center retrieves email messages.

Configuring a phone channel involves:

  1. Creating a new email channel
  2. Creating an email script to route emails
  3. Assigning the Script to the channel

Using Dedicated Contact Center Email Channels

The email accounts used in conjunction with your Virtual Contact Center must be used only for that purpose. Do not login or access your contact center's email channel from outside of your Virtual Contact Center.

The Email Channel's Email Script specifies which Virtual Contact Center queues receive those retrieved messages.

 

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