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Scheduling and Specifying Chat Channel Greetings

Use the Chat Channel, Main ICR tab to

To define an Interactive Chat Response to a chat channel:

  1. Click Channels in the Configuration menu.

    Configuration Manager displays a list of channels.

  2. In the list of chat channels, click Edit, then click the Main ICR tab.

  3. Figure 99: Chat Channel page, Main ICR tab

  4. Enter a main greeting to customers requesting to chat from their support centers. The greeting displays during open hours of chat service
  5. Specify the open hours schedule.

  6. Enter an alternative greeting to be displayed to customers requesting to chat during closed hours.

    Figure 100: Interactive Chat Response defined


  7. Click Save.

 

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