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Assigning Chat Channel Greetings with the ICR Choices Tab

Use the Chat Channel, ICR Choices tab to choose which queues to display on this channel's Support Center page.

To display the ICR Choices tab:

  1. In the Configuration menu click Channels.

    Configuration Manager displays a list of channels.

  1. In the list of chat channels, click Edit, then click the ICR Choices tab.

 

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