Summary of Chat Channel Properties Tab Options

Table 76 summarizes the options available in the Chat Channel page, Properties tab. 

Table 76: Summary of Chat Channel page, Properties tab options

Chat Channel, Properties tab option Description

Channel type

Read only reminder of the channel type.


Type the name of the chat channel.


Type the description of the chat channel.

Direct Chat to

Choose this chat channel's Main ICR, or the ICR from another chat channel.

This channel is enabled

Select to place this chat channel into service.

Available at Support Center Sites

Choose the Support Centers that include an icon for this chat channel.

For more information about configuring Support Centers, see Support Center Services, on page 1


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