You are here: Configuring Channels > Configuring Chat Channels > Scheduling and Specifying Chat Channel Greetings > Summary of Chat Channel Main ICR Tab Options

Summary of Chat Channel Main ICR Tab Options

Table 47 summarizes the options available in the Chat Channel page, Main ICR tab. 

Table 47: Summary of Chat Channel page, ICR tab options

Chat Channel, ICR tab option Description

Main Greeting

Type the default greeting transmitted by this chat channel in response to a new chat interaction.

If you do not select and configure Open Hours Schedule, this chat channel only transmits the Main Greeting to new chat requests.

Open Hours Schedule

Select Open Hours Schedule to enable the schedule area, then choose the opening and closing hours of operation for this chat channel.

If Open Hours Schedule is enabled, then:

  • During open hours, the chat channel responds to new chat requests with the Main Greeting.
  • During closed hours, the chat channel responds to new chat requests with the Alternative Greeting.

Alternative Greeting

Type the non-default greeting transmitted by this chat channel in response to a new chat interaction when Open Hours Schedule is enabled AND the new chat interaction occurs during closed hours.

 

See Also

 


Send us your Feedback