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Summary of Chat Channel ICR Choices Tab Options

Table 48 summarizes the options available in the Chat Channel page, ICR Choices tab. 

Table 48: Summary of Chat Channel page, ICR Choices tab options

Chat Channel, ICR Choices tab option Description

1 through 10 queue selectors

In each list, select the Chat Queues displayed on this channel's Support Center page.

The numbers 1 through 10 define the order Virtual Contact Center displays the Chat Queue links on the channel's Support Center web page.

For more information about selecting a Chat channel's Support Center pages, see Summary of Chat Channel Properties Tab Options, on page 1

 

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