You are here: Wallboards

Wallboards

The 8x8 Wallboard for Virtual Contact Center presents real time metrics of your contact center operations on a desktop, a display TV, or a monitor on a contact center floor. You can get key statistics to questions such as:

The metrics provide an insight into queue traffic, the longest waiting interactions in a queue, agent’s productivity status, and more. Access to these metrics allows agents and supervisors to respond to increased call volume quickly and maintain service levels of your business.

You can choose from readily available stats or generate custom stats to suit your business requirements. Be it a supervisor, or an agent, you can look at the metrics and make instant adjustments to serve your customers better.

Benefits

The 8x8 Wallboard offers the following benefits:

Requirements

See Also

 


Send us your Feedback