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Defining a Custom SMTP Server

By default, your tenant outbound email communication is routed via the pre-configured Virtual Contact Center internal SMTP servers. Virtual Contact Center also offer the flexibility to configure a custom SMTP server for better security and HIPAA compliance. The tenants can leverage their own infrastructure and ensure delivery of emails to the final recipient. Virtual Contact Center establishes a secure connection with the tenant SMTP server. The SMTP server should be configured with authentication and STARTTLS to ensure emails are not hijacked on its way to the tenant facilities.

To configure a custom SMTP server:

  1. Log into the Configuration Manager.
    1. Navigate to Security > SMTP Server tab.

      Note: By default, your outbound email communication is routed via the pre-configured Virtual Contact Center internal SMTP servers.

  2. Click or SMTP Server link.
  3. Enter the following information:

    SMTP Server Definition Description
    Name Label for the SMTP server
    Server Name Name of the SMTP server as registered
    Port A specific port number that varies with the choice of connection security method. The default port for SMTP server is 25.
    Connection Security Select your preferred way to encrypt communication using SSL or TLS or STARTTLS.
    Authentication Method Authentication method that decides how to bundle the password.
    User Name User name for the email address
    Password Password for the email address

  4. Enter an email address to send a test mail and verify the SMTP server is configured correctly.

  5. Click Test to verify the set up.

    If the configuration is correct, you should receive a test email in the test email account.

  6. Set up this SMTP server as the default server.

Note: If Virtual Contact Center fails to deliver emails when the remote SMTP server is down or when configuration parameters are invalid, Virtual Contact Center attempts to determine the reason for failure and retries a few times before a sending failure notification.

 


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