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Resetting User Password

If the lockout interval policy is set to 'Forever (Must be reset by Admin)', in the event of an account lockout, you have to access the account in the Configuration Managerand reset the password. You can reset an agent's password at any time by editing an agent account. The reset password is automatically emailed to the agent.

To reset an agent's password:

  1. Click Agents in the Configuration Manager.
  2. Select agent whose password needs to be reset, and click Edit.

  3. Type the new password.
  4. Click Save in the General tab.

To reset an administrator's password:

  1. Click Security in the Configuration Manager.
  2. Click Administrators tab.
  3. Select the administrator whose password needs to be reset, and click Edit.

  4. Type a new password.
  5. Click Save.

Notifying Agent Lockouts to Administrator

When an user account is locked out, an email alert may be sent to the Administrator. The email notifies the administrator with specific information of the agent, who is locked out.  

 

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