You are here: Defining Password Policy > Configuring Password Policy

Configuring Password Policy

To configure password policy:

  1. Log in to Configuration Manager.
  2. Click Security tab.

  3. Configure the desired settings.

    The following are the options provided by the policies. The options in bold and italic font are the default for the corresponding policies.

    Table 8: Security Tab - Password Policies

    Password Policy - General Description Policy Options

    Password Expires


    Defines how long a password is alive. After the specified duration, the password expires and needs to be changed.

    Note: Selecting Never Expires keeps the password alive as long as you desire.


    • 30 days
    • 60 days 
    • 90 days
    • 180 days
    • One Year
    • Never expires

    Enforce Password History

    Prevents reuse of a specified number of passwords used previously. For example, if you specified 3 passwords remembered, an agent is not allowed to reuse the three most recently used passwords during a password change.

    Note: Selecting 'No Passwords remembered' allows an agent reuse the same password.

    • No passwords remembered
    • 3 passwords remembered
    • 5 passwords remembered
    • 10 passwords remembered

    Minimum Password Length


    Defines a minimum length for a password. Restricts agents from choosing a password less than the specified length.

    • 8 characters
    • 10 characters
    • 12 characters

    Password Complexity Requirement


    Defines if a password must be defined with certain complexity.

    Note: Selecting No restriction keeps the password alive as long as you desire. 


    • Must mix alpha and numeric
    • Must mix upper and lower case alpha and numeric
    • Must contain 3 out of 4 – a) upper, b) lower case alpha, c) numeric and d) symbols (*@&#!?)

    Email system generated passwords for new agents/admins and reset

    • Enables creating and emailing system generated passwords for new agent/supervisor accounts.
    • Automatically communicates new agent information.
    • Allows an administrator to reset an existing password and automatically communicate the information.
    • Yes
    • No

    Password Question Requirement

    Defines if the answer to a security question in agent profile can be the same as the password or not.

    Note: Selecting None lets an agent answer the security question same as the password.

    • Answer cannot be same as password
    • None
  4. Click Save.

Note: The minimum password length is 8 characters. Existing agents and supervisor accounts with password length less than 8 characters are not impacted until the next password change.


See Also


Send us your Feedback