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Summary of Outbound Phone Codes, Properties Tab

summarizes the options available in the Outbound Phone Codes page, Properties tab. 

Table 71: Summary of Outbound Phone Codes page, Properties tab

Field Name Description

Active

Check the box to put this code list into service.

Name (Required)

Enter a name for the Outbound Codes List.

Description

Enter a brief description of the purpose of the code list.

Category

Refers to a category of lists such as Sales, Marketing, or Support. Within a single category, you can group multiple outbound code lists. You can create a new category or add a list to an existing category.

  • Choose Edit Categories to create a new outbound code category.
    OR
  • Choose an existing outbound code category.

Sort Order

Refers to the order in which the codes within the list should be sorted when presented to an agent.

  • Choose Manualto organize the order of the outbound codes manually.
  • Choose Automatic to organize the outbound codes in alphabetical order.

Admin Notes

Enter information that enables administrators to understand the purpose of this code list.

Primary Language (Required)

Select a language in which the codes are written primarily. This information is required to create a list.

Note: After saving the code list, you cannot change the Primary Language setting.

Secondary Language

Select the languages to translate the codes to. This option allows you to set up codes in languages other than English.

 

 


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