To filter the Group list:
Navigate to Groups tab. A list of the existing groups shows.
Click Filter Groups List.
Specify the criteria from the drop down menu to filter the group.
Add the desired filtering criteria and select an appropriate parameter.
Figure 38: Filtered List
You can sort the Group list in the desired order by applying sort parameters. You can sort by Group Name, Comment, Number of agents, and Assigned OutPhone List by applying suitable parameters. You can sort the list in the ascending or descending order with just a single click on the header bar. You have the option to sort by multiple fields using Configure Sort option.
To sort by a single field, click on the header bar of a field. The list sorts automatically in the ascending or the descending order based on the content of the field.
To sort by multiple fields:
Click Configure Sort.
The Sorting dialog box appears.
The sorted list shows.
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