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Filtering Group List

If your Virtual Contact Center has numerous groups, you may find it hard to track them in a scrollable list. You can search and filter Group list by specific fields such as Group Name, Comment, number of agents, and Assigned OutPhone List.

To filter the Group list:

  1. Navigate to Groups tab. A list of the existing groups shows.

    Figure 36: Filtering Group list

  2. Click Filter Groups List.

    Figure 37: Selecting Filtering Criteria

  3. Specify the criteria from the drop down menu to filter the group.

  4. Add the desired filtering criteria and select an appropriate parameter.

  5. Click Filter.

    Figure 38: Filtered List

Sorting Group List

You can sort the Group list in the desired order by applying sort parameters. You can sort by Group Name, Comment, Number of agents, and Assigned OutPhone List by applying suitable parameters. You can sort the list in the ascending or descending order with just a single click on the header bar. You have the option to sort by multiple fields using Configure Sort option.

To sort by a single field, click on the header bar of a field. The list sorts automatically in the ascending or the descending order based on the content of the field.

Figure 39: Sorting by a single field name

To sort by multiple fields:

  1. Click Configure Sort.

    Figure 40: Sorting by multiple levels

    The Sorting dialog box appears.

  2. Click Add Level to specify a field name and the order to sort by.
  3. Add or Delete Levels to sort as you desire.

  4. Click Apply.

    The sorted list shows.

     

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