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Filtering and Sorting Administrators List

If your Virtual Contact Center defines numerous roles and administrators, you may find it hard to track them in a scrollable list. Role Based Management allows you to search and filter Role Based Administrators list by specific fields. You can filter the Administrators list by Name, Username, Role, Email, Language, and if enabled or locked.

To filter Administrators list:

  1. Navigate to Security > Administrators tab.

  2. Click Filter Administrators List.

  3. Specify the criteria to filter the administrators from the drop-down menu.

  4. Add the desired filtering criteria and select an appropriate parameter. For example: Role, equals, super user.

  5. Click Filter. The search result shows.

Sorting Roles List

You can sort the Administrators list in the desired order by applying sort parameters. You can sort by Name, Username, Role, Email, Language, and if enabled or locked by applying suitable parameters. You can sort the list in the ascending or descending order with just a single click on the header bar. You have the option to sort by multiple fields using Configure Sort option.

To sort by a single field, click on the header bar for that field to sort in the ascending/descending order automatically.

Figure 30: Sorting by a single field name

To sort by multiple fields:

  1. Click Configure Sort.

    Figure 31: Sorting by multiple levels

    The Sorting dialog box appears.

  2. Click Add Level to specify a field name and the order to sort by.
  3. Add or Delete Levels to sort as you desire.

  4. Click Apply.
    The sorted list shows.

 

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