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Configuring a Wallboard

Setting up an 8x8 Wallboard is simple and quick. Determine the key metrics for your business, simply select the data from the readily available stats or define custom stats, and run the wallboard. With just a few clicks, you are on your way to monitoring your contact center performance real time.

Configuring an 8x8 Wallboard involves:

Once configured, you can run a wallboard with a simple click. Typically, a contact center would monitor critical data on agent status as shown here.

For a better understanding, let’s create a sample wallboard to extract real time data shown here.

 

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