You are here: Configuring Agent Accounts and Assignments > Downloading Agent Recording Files > Downloading Agent Call Recordings

Downloading Agent Call Recordings

You may download the index files and the call recordings by folders or by individual files.

To download call recordings or index files:

  1. Select the directory and right click.
  2. Select Download option from the menu.

The SFTP client indicates a successful transfer.

To play downloaded call recordings, select a WAV file and double click to play the recording.

 

See Also

 


Send us your Feedback