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Defining Multi-Chat for Agents

An agent can handle up to six concurrent chats with customers at any time. The Interaction tab allows you to configure the number of chats for each agent. You can also enable agent to agent chat from within the Interaction tab. There is no limit for the number of agent-to-agent chats.

To configure multi-chat for an agent:

  1. Click Interactions tab.

    Figure 45: Defining an agent's number of chats

  1. Click the Max # of concurrent chats and select a number from the list.
  2. Click Save.

 

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