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Understanding Campaign Status

A campaign can assume varying status based on how it is managed. The campaign status informs you if the campaign is ready to run, scheduled to run, running, stopped, or completed running..

To view a campaign status:

Click Campaigns in the configuration menu. List of all your campaigns shows with corresponding status.

Figure 131: Campaign Status

The following table summarizes the various campaign statuses:

Table 57: Summary of Agents page, Queues tab options

Campaign Status Description

New

A newly created campaign that has not been scheduled to start. You should manually start this campaign.

Manual Running

A campaign that is manually started and is currently running.

Manual Stopped

A campaign that is manually stopped by clicking Stop button.

Scheduled

A campaign with scheduled start time that has not been reached.

Scheduled Running

A campaign has reached scheduled start time and running currently.  

Paused

A Campaign when paused stops feeding calls to the outbound queue until resumed. The campaign retains calls already in the queue and offer them to the agents.

Purged

A paused campaign when purged removes all calls from the queue. You can resume purged campaigns.

Schedule Stopped

A campaign has reached the scheduled stop time and is currently stopped.

Completed

 

A campaign whose records have been processed successfully.

 

 

See Also

 


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