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Assigning Supervisors to a Campaign

A Campaign Supervisor controls and/or monitors real time campaign status. A Supervisor can run campaign reports to get statistical information on the campaign calls processed. You can assign the following campaign supervising privileges to supervisors any time during the campaign's life cycle.

To assign Supervisors to a campaign:

  1. Click Supervisors tab for a campaign. A list of supervisors appears.

    Figure 122: Campaigns page, Supervisors Tab

  2. Check the Monitor attribute to allow supervisors to access real time statistics about the campaigns.

  3. Check the Control attribute to allow supervisors to start, pause, purge, stop a campaign through the Campaign Management tab in the Agent Supervisor Console.

    Note: You can alter Supervisor assignments even after initiating a campaign.

  4. Click Save.

 

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