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Assigning Audio Files to a Campaign

During a campaign, an agent can play pre-recorded audio messages defined for the campaign to ensure a uniform delivery of the campaign message across all campaign calls. If you uploaded audio files of pre-recorded messages during Outbound Setup, you can assign those messages to the campaign now. An agent accepting campaign calls can access and play pre-recorded messages at any point during the call. On reaching a voicemail, an agent can play a pre-recorded message , then immediately switch back to available status, and attend the next interaction.

To assign a pre-recorded message to a campaign:

  1. Click Campaign > Audio Files tab.

    Figure 126: Campaigns Page, Audio Files Tab

  2. In the Audio Files pane, select a folder. The messages under the folder are displayed in Available Audio Files pane.
  3. Check the message you wish to assign to the campaign.

    Figure 127: Audio Files Tab, Assigning audio files

  4. Click Menu > Assign on the top right hand corner of the Available Audio Files pane.

    A dialog box appears with a message confirming the assignment.

    Figure 128: Audio Files tab, Messages assigned

  5. To un-assign an audio file, select the file from the Assigned Audio Files window and click Un-assign from the menu..
  6. Click Done.

 

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