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Summary of Broadcast Options

Table 58 summarizes the options available in the Broadcast page, Broadcast tab. 

Table 58: Summary of Broadcast page, Broadcast tab options

Field Name Description

Group

Choose All Groups from the menu or a specific Group definition.

For information about creating Virtual Contact Center Groups, see Creating Agent Functional Groups, on page 1

Alert Level

Choose Low, Medium, or High alert, or Pop-up.

Only send to logged-in agents

Choose Yes to send the broadcast to agents who are logged in or No to also send the broadcast to agents the next time they log in.

Message

Type the broadcast message.

 

See Also

 


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