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Broadcast Messages

Use the Broadcast page to send messages to one or more agent functional groups. This feature allows the administrator to mass communicate a message to the agents.

To broadcast a message:

  1. Click Broadcast in the Configuration menu.
  2. Select the particular group from the list or select All Groups.
  3. Choose the Alert Level as low, medium, high, or pop-up.
  4. Choose whether you want to send the message to the agents who are logged in or to all agents.
  5. Click Broadcast to send the message.

Note: You cannot undo or delete a message once it is broadcast.

 

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