The Percentage of Agent Interactions to Record with the Recording Tab

Use the Recording tab to specify the percentage of inbound, outbound, and direct agent access phone interactions to record.

To display the Recording tab:

  1. In the Configuration menu click Agents.

    Configuration Manager displays a list of agents (Figure 41).

  2. In the list of agents, click Edit, then click the Recording tab.

    Figure 141: Agents page, Recording tab


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