In addition to supervisory features, agent supervisors may choose to perform, or at least guide and validate the use of, certain operations, such as agent profile configuration, that agents have access to. These include the following agent-optional features:
The Supervisor tab allows you to grant supervisor privileges to an agent, and allow permissions to monitor groups, queues and campaigns.
To enable supervising ability for an agent:
Click the Supervisor tab.
Configuration Manager displays the available options for a supervisor.
Check the option This user is supervisor.
Additionally, you can enable the following options:
To specify groups, or queues, or campaigns to supervise:
Select the corresponding tab from Queues, Groups, or Campaigns.
Select Assign All to assign all the listed entries.
Make individual selections.
You can also sort or filter entries in the list.
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