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Reporting on Campaigns

If your Virtual Contact CenterA contact center that enables agents to be located in different geographical locations yet managed as if they were located in the same physical location. tenant includes the optional Dialer feature, your contact center administrator may set up Dialer functionality and create campaigns. On initiating a campaign, campaign calls are offered to agents for processing. As a supervisor, you may monitor and control these campaigns. You can generate historical reports to get information on campaign statistics for analysis and to determine the need for follow- up actions based on transaction codes for further recycling of the campaigns.

You can generate reports of the campaigns you supervise. New campaign filter allows you to filter the report data by selecting desired campaigns. The following reports provide exclusive details about new, running, and completed campaigns.



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