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Personalizing your Agent Console

You can personalize your Agent ConsoleVirtual Contact Center's browser-based graphical user interface (GUI) used by Agents to manage customer interactions. settings by defining a date format for your communications, creating a signature for your emails, and choosing a notification sound.

You may personalize your emails by creating a custom signature and a date format. You can create a simple text based signature, or a custom signature using HTML tags. If needed, create multiple signatures, and set up a default signature for all your emails. You can insert a signature with a single click in your emails.

The notification serves as an interaction audio alert. You hear this audio alert when an interaction is offered to you. Select an option from the available sound choices.


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