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Viewing Notification Messages

Agents can view the broadcast or notification messages sent by their supervisor or other agents in Agent ConsoleVirtual Contact Center's browser-based graphical user interface (GUI) used by Agents to manage customer interactions..

To view a notification message:

  1. In the Agent Console, select the Notices tab.
  2. Click View Notices.

    You can view the unread notices in this page. The notices are coded with colors based on their priority. Green shows low priority, yellow shows medium , and red shows high priority messages.

    The Old Notices area retains your previously viewed notices until you log out of the Agent Console.

    A notification window appears if the sender has selected pop-up option for the message priority.

    The pop-up notice disables all recipients tools until you select the message box and click Close.

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