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Summarizing the Menu Elements of Rich Text Editor

The rich text editor on the Virtual Contact CenterA contact center that enables agents to be located in different geographical locations yet managed as if they were located in the same physical location. CRM lets you create or edit cases, and follow-up records with varying indent options, font types, font sizes, font styles, paragraph styles, and lists. The following table lists the name and role of each menu element in the rich text editor:

Table 7: CRM Rich Text Editor, Menu Element Options

Element Name RoleA role defines a set of privileges to configure a Virtual Contact Center tenant. A role can be system defined or administrator defined. Values

Font Name


Set the text font family


Arial (Default)

Arial Black

Comic Sans MS

Courier New

Lucida Console


Times New Roman

Trebuchet MS


Font Size

Set the text font size


8, 9, 10, 11, 12, 13 (Default),

14, 16, 18, 24, 36

Font Style: Bold

Set the font boldface attribute

font Style: Italic


Set the font italic type


Font Style - Underlined


Underline the selected text


Font Style: Subscript

Turn the selected text into a subscript


Font Style: Superscript

Turn the selected text into a superscript


Font Style: Front color

Set the font front color


Font Style: Background color

Set the font background color


Insert Item: HTML Link

Insert an HTML link

URL to a WEB page

Insert Item: Image

Insert an image

URL to a WEB image


Positions the text in the editor

Left, Center, Right, Justify

Paragraph Style


Set a paragraph style to the selected text


Normal (default)

Header 1

Header 2

Header 3

Header 4

Header 5

Header 6

See Also


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