Viewing your Customer and Case Information

The Agent ConsoleVirtual Contact Center's browser-based graphical user interface (GUI) used by Agents to manage customer interactions. provides links to access your customer and case information in the Navigation Panel and the Control Panel.

Note: If you use an external CRM, Control Panel provides the link to access the CRM.

Customizing Lists of Customers and Cases

Selecting My Customers or My Cases lists customers, and cases. You can customize the list to view customers and cases:

 


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