Virtual Contact CenterA contact center that enables agents to be located in different geographical locations yet managed as if they were located in the same physical location.

Agent ConsoleVirtual Contact Center's browser-based graphical user interface (GUI) used by Agents to manage customer interactions. - SupervisorAn agent with the supplementary privileges required to create FAQ categories and answers, monitor agent interactions in progress, listen to recordings of previous interactions, and create reports for the agents groups they supervise. Guide

Version 7.0

Revision 1.0

8x8 Proprietary

 


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