About Historical Reporting

 

Virtual Contact CenterA contact center that enables agents to be located in different geographical locations yet managed as if they were located in the same physical location. provides standard historical reporting with extensive filtering capabilities. You can generate reports on demand by date interval, agents, agent groups, queues and media type. You can access reporting functionality through the SupervisorAn agent with the supplementary privileges required to create FAQ categories and answers, monitor agent interactions in progress, listen to recordings of previous interactions, and create reports for the agents groups they supervise. Agent ConsoleVirtual Contact Center's browser-based graphical user interface (GUI) used by Agents to manage customer interactions. and generate the output in Excel spreadsheet format.

Benefits of historical reporting functionality include:

Overview

Virtual Contact Center provides an out of the box package of reports focusing on agents, queues, channels, media, and campaigns. They may be grouped as follows:

 

See Also

 


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