Deleting a FAQ Category

Before you can delete a FAQ category, you must delete all FAQ answers defined within that category.

Perform the procedure in this section to delete a FAQ category.

To delete a FAQ category:

  1. Log in to an AgentAgents use the Agent Console to view and manage customer interactions. Virtual Contact Center supports Regular agents and Supervisor agents. SupervisorAn agent with the supplementary privileges required to create FAQ categories and answers, monitor agent interactions in progress, listen to recordings of previous interactions, and create reports for the agents groups they supervise. Console.

    Only Agent Supervisors can create or edit FAQ categories.

  2. In the Navigation bar, click FAQ.

    The Agent Supervisor Console displays the Frequently Asked Questions window ().

  3. In the Add FAQ Category window:

  4. After deleting all the FAQ answers contained in the FAQ category, in the left-side list of categories, click Delete, then in the delete confirmation dialog box, click OK.

    The Agent Supervisor Console deletes the selected FAQ category.


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