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Recording Phone Interactions

Because recording a phone interaction uses some amount of your contact center's recording storage space, always consult your contact center supervisor before using the Agent ConsoleVirtual Contact Center's browser-based graphical user interface (GUI) used by Agents to manage customer interactions. to record phone interactions. Your supervisor will provide you with specific situations that require the use of the Agent Console recording feature to record a particular phone interaction.

In conformance with you supervisor's instructions, and if your contact center has enabled you to record phone interactions, you may utilize the feature.

Based on the call recording permissions assigned to you, you:

Based on the call recording permission, the Control Panel presents appropriate options:


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